At Sandeman Build, we are committed to protecting your privacy and complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, https://www.sandemanbuild.com.au, you consent to the terms outlined in this policy.
1. Information We Collect
We collect certain information when you interact with our website or contact us. The types of information we collect may include:
Personal Information: This includes details you provide when contacting us, such as your name, email address, phone number, and any other details relevant to your enquiry.
Non-Personal Information: We may collect technical information, such as IP addresses, browser type, and data on how you navigate our site, to improve user experience.
We only collect personal information that is relevant to providing you with the best possible service and advice related to custom home building.
2. How We Use Your Information
Sandeman Build uses your information to:
- Respond to enquiries and provide you with relevant information about our services
- Send you downloadable resources, email updates, or follow-up emails if you've requested information
- Improve our website, customer service, and communication methods based on your feedback
- Fulfill legal requirements if necessary or enforce our policies and agreements
3. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third parties, such as service providers and contractors, solely for the purpose of supporting our business operations (e.g., email distribution or pricing). These parties are obligated to protect your information and use it only for the agreed purpose.
In certain situations, we may also disclose your information if required by law, or if such disclosure is necessary to comply with legal processes or to protect our rights.
We do not disclose personal information to overseas recipients.
4. Security of Your Information
We take data security seriously and implement industry-standard security measures to protect your information. However, while we strive to use commercially acceptable means to safeguard your personal data, no method of online transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously review and enhance our security practices.
5. Cookies and Tracking
Our website uses cookies to collect non-personal information, helping us improve the user experience. Cookies allow us to remember your preferences and recognize you on future visits. You can set your browser to refuse cookies, but this may limit your access to certain features on our website.
6. Links to Other Websites
Our website may contain links to external sites. Please note that we do not control these third-party websites, and this Privacy Policy does not cover any information you share on those sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information.
To exercise these rights or if you have any questions regarding our Privacy Policy, please contact us at:
Contact Information:
Email: admin@sandemanbuild.com.au
Mail: PO Box 201, Strathfieldsaye, Victoria 3551 Australia
If you believe we have breached your privacy, you can lodge a complaint with us. We will investigate and respond within 30 days. If you're unsatisfied with our response, you can contact the Office of the Australian Information Commissioner.
8. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
9. Changes to This Privacy Policy
We may update our Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please check back periodically to stay informed of any changes. Your continued use of our website signifies your acceptance of any updates to this policy.
